Refund & Return Policy
At LIVZING, we value your trust and aim to provide a seamless shopping experience. We want you to be completely satisfied with your purchase from www.livzing.com. This Refund & Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted.
1. Eligibility for Returns
You may request a return if:
- The item is defective, damaged, or incorrect at the time of delivery.
- The item is unused, in its original packaging, and in resalable condition.
- The return request is made within [7–10 days] of receiving the product.
⚠️ Non-returnable items: Certain products such as personal care items, perishable goods, customized products, and clearance items are not eligible for return due to hygiene and safety reasons.
2. Return Process
To initiate a return:
- Contact our customer support team at info.livzing@gmail.com with your order number and reason for return.
- Provide clear photos of the item (if damaged/defective).
- Once approved, you will receive return instructions, including shipping details.
- Pack the product securely in its original packaging and ship it to the address provided by our team.
3. Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Processed within 5–7 business days to your original payment method.
- Rejected Refunds: If the product shows signs of use, damage caused by the customer, or is missing original packaging, the refund request may be denied.
- Shipping Charges: Shipping costs are generally non-refundable unless the return is due to our error (wrong or defective product).
4. Exchanges
We offer product exchanges for defective, damaged, or wrongly delivered items. If the exact item is unavailable, you may choose a replacement of equal value or request a refund.
5. Order Cancellations
- Before Dispatch: Orders may be canceled within 24 hours of purchase for a full refund.
- After Dispatch: Once shipped, the order cannot be canceled but may be eligible for return after delivery.
6. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe:
- Check your bank account again.
- Contact your credit card company or bank (processing times may vary).
- If the issue persists, contact us at info.livzing@gmail.com
7. Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
8. Contact Us
For any questions or concerns about our Refund & Returns Policy, please reach out to us:
LIVZING
Website: www.livzing.com
Email: info.livzing@gmail.com